Refund and Returns Policy

The provision of goods by Nala Africa Collections is subject to availability. We endeavour to have all displayed items in stock at all times, however due to circumstances sometimes beyond our control, there may be a short delay in updating the stock levels on our website. Should an item you have ordered not be in stock, you will be immediately contacted by our online team. Items which are not in stock may soon become available again, however if you do not wish to wait, we
will offer you a choice of another product or a full refund.
In the unlikely event of our customers receiving a damaged or incorrect item, once verified, we will replace any such
items providing:

  • We are notified in writing within 48 hours of receipt of goods.
  • The goods are still in their original packaging.
  • The goods are immediately made available for our sales agent or nominated courier to collect. Zawadi will then
    replace the item free of charge, providing stock is available, or if not, then pass a credit or refund. Postage or courier
    costs will be covered by Nala Africa Collections. Cancellation of orders by the buyer will attract a 10% administration fee, providing the order is still within South Africa. Once an international order has left South Africa, it unfortunately cannot be cancelled anymore.

Customer privacy policy

Nala Africa Collections shall take all reasonable steps to protect the personal information of users. The private information required for executing the orders placed through, namely our customer’s personal information, delivery address and telephone numbers, will be kept in the strictest confidence by us and will not be sold or made known to third parties. Only the necessary information, such as the delivery address and contact phone number, will be made known to third parties delivering the product.